Cancellation: 70 % refund with 30 days or more
Four tiers depending on notice, free date changes with at least 48 hours' notice, and rescheduling or a refund if weather or force majeure prevents the tour from running. Refunds go back through WeTravel to the original payment method.
The tiers
How much is refunded depending on when you tell us
When would you cancel?
If you cancel 30 days or more before
70 % refund
Example · tour on the 20th at 06:20: you tell us on the 20th of the previous month or earlier.
The percentage is the same even if you cancel further in advance; it's subject to administrative charges.
The refund goes back through WeTravel to the original payment method.
See all the tiers in a table
| When you cancel | Refund | Example · tour on the 20th at 06:20 | Note |
|---|---|---|---|
| 30 days or more before | 70 % refundable | You tell us on the 20th of the previous month or earlier. | The percentage is the same even if you cancel further in advance; it's subject to administrative charges. |
| Between 72 and 48 hours before | 50 % refundable | You tell us between 06:20 on the 17th and 06:20 on the 18th. | |
| Between 48 and 24 hours before | 30 % refundable | You tell us between 06:20 on the 18th and 06:20 on the 19th. | |
| Less than 24 hours before, or no-show | Non-refundable | You tell us after 06:20 on the 19th, or you're not at the pickup. | The full booking deposit is lost. |
Requests that don't fit these tiers are reviewed individually: message us and we'll tell you the refund.
The tier is set by the date and time of your cancellation message.
Alternatives to cancelling
Before you cancel, look at these three options
Change the date
Free of charge, with at least 48 hours' notice and space available. Write to us on WhatsApp with your booking number and the new date.
Change departure
Switching from the Traditional to the Super, or from returning to Cusco to ending in Ollantaytambo, is handled in the chat, adjusting the price difference (US$1 or US$2). To cancel or change the date, message us on WhatsApp or by email.
Weather or force majeure
If we can't operate, rescheduling or a refund. Rain doesn't cancel the tour; nor does a change in the order of stops due to traffic or weather.
Refunds
The same way you paid
Refunds are processed through WeTravel to the original payment method. We issue the refund when we confirm the cancellation; how long it takes to show in your account depends on your bank or card issuer.
Groups and private tours
Case by case
For groups of 4 or more people and for the private tour, the terms are agreed when quoting, in writing in the WhatsApp chat, before payment.
The 70 % refund applies with 30 days' notice or more; 50 % with less than 72 hours; 30 % with less than 48 hours. With less than 24 hours or a no-show, there's no refund.
On WhatsApp at +51 994 822 637 or by email to info@enjoyperuholidays.com, with your WeTravel booking number. The date and time of the message set the refund tier.
Yes, free of charge, if you let us know at least 48 hours in advance and there's space on the new date. It's the option we recommend if your plans shift by a day.
We reschedule to the date you choose or refund the amount. The order of stops may change due to traffic or weather without that counting as a cancellation.
Through WeTravel, to the original payment method. How long it takes to show in your account depends on your bank or card issuer.
For groups of 4 or more and for the private tour, it's agreed case by case when quoting.
The bus waits a few minutes at each stop but can't hold up the group. If you miss it, message us straight away: depending on the time and area, it's sometimes possible to catch up with the group on your own. Missing the pickup counts as a no-show.
Need to change or cancel?
Message us with your booking number; the sooner you tell us, the better the tier you get.